IIS
IBPAP IIS CCAP
---
PH-DNA HUMAN TECH PH-DNA HUMAN TECH PH-DNA HUMAN TECH
Nov 7, 2016
\/

THE SUMMIT

The Summit The Summit

For the past eight years, the International IT-BPM Summit (IIS), formerly known as the International Outsourcing Summit, has been serving as an avenue for industry stakeholders to learn new insights and network with international industry leaders and experts. This year, the event aims to drive leaders and decision makers to take advantage of the technological revolution that will shape the future of the IT-BPM industry and further its role as one of the top economic boosters in the country.

On its 9th year, the IIS takes the conversation to the next level by bringing together global thought leaders and analyst groups to discuss possible opportunities and headwinds especially in the realm of technology and future of the industry. IBPAP partners with the Contact Center Association of the Philippines (CCAP) to elevate the conversation and launch the new Philippine country brand and narrative at the Summit.

PH DNA: HUMAN TECH


The 9th International IT-BPM Summit will play host to discussions on current industry trends, issues, forecasts, with a particular focus on the upcoming Artificial Intelligence headwind. It will bring together analyst firms, thought leaders and industry stalwarts to discuss the future of enterprises, jobs and technology.

With all the talk on the looming threat of AI and automation and its potential impact to the sector, the IIS puts the spotlight on the secret sauce of the Philippines’ continuing success in the industry: the Filipino workforce. For Filipinos, it’s hardwired in our DNA to be emotive, creative, tech-savvy, and service-oriented - striking the perfect balance to complement the technological advances of the future. The Filipinos are the human touch in the age of digital transformation, future-proofed for the coming impact of technology.

ORGANIZERS

SUMMIT AGENDA


PROGRAM AGENDA


Register Now!
STARTENDACTIVITY

7:00 AM

 

Registration, Morning Break and Networking

8:30 AM

8:35 AM

Open Doors and Announcements

8:35 AM

8:40 AM

Summit Opening

8:40 AM

8:50 AM

Opening Remarks

8:50 AM

10:20 AM

Plenary 1: Future of Enterprises

10:20 AM

11:50 PM

Plenary 2: Future of Jobs

11:50 PM

1:00 PM

Luncheon

1:00 PM

2:30 PM

Plenary 3: Future of Artificial Intelligence

2:30 PM

2:50 PM

Afternoon Break and Networking

2:50 PM

4:20 PM

Plenary 4: The Future Heart-Brain Collab (Power Panel)

4:20 PM

5:50 PM

Plenary 5: The Future of Customer Experience: the launch of the new PH IT-BPM Narrative

5:50 PM

6:00 PM

Closing Remarks

6:00 PM

 

End of IIS 2017 Program

6:00 PM

8:00 PM

Closing Socials

 

 

 

Border Top Left Border Top Right Border Bottom Left Border Bottom Right
Register Now!

SPEAKERS


ARJAY ANGODUNG Vice President of Operations, TaskUs
Arjay Angodung

Arjay Angodung Vice President of Operations, TaskUs

Arjay Angodung is the Vice President of Operations of TaskUs’ Lizzy's Nook. A 2,000-strong team in Imus City, Philippines. TaskUs is a customer experience startup responsible for the phenomenal scaling of some of the world’s most disruptive companies, powering renowned apps and billion-dollar tech start-ups. It offers its expertise in maximising talents and combining their skills with innovative technologies to help businesses scale quickly.

Arjay is responsible for the sustained growth of his site’s employee base. Through his leadership, TaskUs’ southern site has increased its employee net promoter score to 64%, which is at par with Lego, Disney, and Harley Davidson quarter on quarter.

ALFREDO AYALA Managing Director, Member of Management Committee, Ayala Corporation;
Co-Chairman, IBPAP Human Capital & Impact of Technology Technical Working Group

Alfredo Ayala

Alfredo Ayala Managing Director, Member of Management Committee, Ayala Corporation;
Co-Chairman, IBPAP Human Capital & Impact of Technology Technical Working Group

Alfredo I. Ayala, or Fred, is a Managing Director and Member of the Management Committee of Ayala Corporation.

He is the Chief Executive Officer of LiveIt Investments, Ltd. (LiveIt) and of AC Education, which are Ayala Corporation’s holding companies for its business process outsourcing (BPO) and education investments, respectively. Fred is a Director of Affinity Express, one of the largest global providers dedicated to marketing production and media solutions, and a Director of HCX Technology Partners, a leading finance, accounting and human resources outsourcing company focused on small and medium sized enterprises.

Fred is also leading Ayala Corporation’s push into investing in the private education sector, through AC Education. He is the Chairman of AC College of Enterprise and Technology, Inc., LINC Institute and Affordable Private Education Center, Inc. (APEC Schools). He is also the Vice Chairman, President & CEO of University of Nueva Caceres.

MIGUEL C. GARCIA Founder, President & CEO, DTSI Group
Miguel C. Garcia

Miguel C. Garcia Founder, President & CEO, DTSI Group

Miguel C. Garcia is the Founder, President and CEO of DTSI Group, a company that has evolved over two decades to become a premiere end-to-end full service provider and enabler of IT and facilities to information technology and business process management (IT-BPM) companies and large scale enterprises in the Philippines and beyond.

Miguel has played a pivotal role in attracting multinational IT-BPM companies and large enterprises to set up their offshoring and outsourcing operations in the Philippines. He has great influence on the industry’s decision making such that several leading companies have set up in the country through his efforts, including Accenture, ADP, Bank of America, Concur, Convergys, Daimler Benz, Genpact, JP Morgan Chase, Reed Elsivier/Lexis Nexis, Sitel, Teleperformance, Teletech, and Wells Fargo among many others.

A staunch advocate of the IT-BPM industry, Miguel served as one of the pioneers of the Information Technology and Business Process Association of the Philippines (IBPAP).

ATUL HARKISANKA Head of Talent Solutions for the Philippines, Thailand, Malaysia and South Korea LinkedIn
Atul Harkisanka

Atul Harkisanka Head of Talent Solutions for the Philippines, Thailand, Malaysia and South Korea LinkedIn

Atul heads the Talent Solutions team of LinkedIn for the Philippines, Thailand, Malaysia, and South Korea. He leads his team in building and overseeing relationships with companies to help them use LinkedIn in direct sourcing and employer branding. Atul often speaks at events to help professionals, government organizations, and private companies leverage LinkedIn by maximizing the wealth of resources it provides.

CATHERINE SALCEDA-ILETO Vice Chairperson of the Board of Trustees, IT and Business Process Association of the Philippines (IBPAP)
Chairperson, TWG on Country Competitiveness, IBPAP Roadmap 2022
Chairperson, International IT-BPM Summit
Senior Director and Asia Pacific Leader, Marketing & Public Relations, Sutherland Global Services

Catherine Salceda-Ileto

Catherine Salceda-Ileto Vice Chairperson of the Board of Trustees, IT and Business Process Association of the Philippines (IBPAP)
Chairperson, TWG on Country Competitiveness, IBPAP Roadmap 2022
Chairperson, International IT-BPM Summit
Senior Director and Asia Pacific Leader, Marketing & Public Relations, Sutherland Global Services

Cathy was part of the original team that established the Business Processing Association of the Philippines (BPAP). Cathy’s passion for the Philippine IT-BPM industry was recognized by the Department of Trade and Industry in 2008 for all the initiatives she had launched to promote the country as a Center of Excellence in Outsourcing. Her efforts to promote the industry and the country has brought many of today’s key players to establish their roots in the Philippines. She is currently leading the marketing communications and public affairs function at Sutherland Global Services across Asia Pacific.

In 2015, Cathy was recognized as one of the 100 Most Influential Filipina in the World by the prestigious Filipina Women’s Network. She was honored with the BUILDER award for demonstrating exceptional business impact at a large workplace environment, displaying deep passion for a cause through collaborative initiatives or alliances with nonprofit organizations on behalf of her own organization.

DR. JIN H. KIM Chief Data Scientist, Wave Computing
Dr. Jin H. Kim

Dr. Jin H. Kim Chief Data Scientist, Wave Computing

Dr. Jin H. Kim is a general manager, technologist, and data scientist with over 30 years of experience across the spectrum of machine learning, data management, and enterprise software and hardware delivery. Jin believes we are in the midst of major paradigm shifts in several technology fields such as computer architecture, AI, big data, and IoT. This convergence of technologies and demand for applications based on AI, machine learning, and deep learning is reshaping the operational models of business and public sector organizations.

Jin has held executive positions in data science, marketing, product development, and general management in various companies in the fields of machine learning, deep learning, database management, business process management, visual analytics, data integration, and mobile computing. His recent company experiences include Wave Computing, GraphSQL, Skytree, Objectivity, Vitria Technology, Denodo Technologies, and Mentor Graphics. Jin received his Ph.D. in computer science and engineering from Carnegie-Mellon University.

ERIC SIMONSON Managing Partner, Everest Group
Eric Simonson

Eric Simonson Managing Partner, Everest Group

Eric Simonson is known for his expertise in sourcing strategy and global services industry analysis. For the past ten years, his goal has always been to ensure that enterprises, service providers, and investors have the combination of fact- and experience-based insight needed to make informed, actionable, impactful, and value-generating global services decisions.

To date, Eric has conceived, driven, and contributed to numerous researches on the status, market, and strategies of BPO offshoring, specifically in partnership with NASSCOM and the Shared Services & Outsourcing Network (SSON).

While he supports Everest Group’s research team by ensuring that their portfolio of research capabilities comprehensively addresses the needs of the entire global services space, he concurrently serves on the Global Steering Committee North America for SSON. Before Everest Group, Eric was a consultant with McKinsey & Company for eight years. He holds Bachelor and Master of Science degrees in Mechanical Engineering from Texas A&M University.

RAJNEESH TIWARY Chief Delivery Officer, Sutherland Global Services
Rajneesh Tiwary

Rajneesh Tiwary Chief Delivery Officer, Sutherland Global Services

Rajneesh has been with Sutherland since 2011 and is responsible for global service delivery, including operations, service excellence, information technology, platform technology, and client management. He focuses on key areas such as employee retention and development, client satisfaction, and strategic growth. Rajneesh has been in the process transformation business for over 17 years, holding leadership roles in Asia, North America, and the United Kingdom. Apart from leading large client programs and geography operations, Rajneesh has been in account management and organizational excellence roles throughout his career, and has delivered various business, product, and operational transformation projects. He is a certified Six Sigma trainer with expertise in Lean and Six Sigma methodologies, end-to-end business process redesign, process migrations, and implementations.

Prior to joining Sutherland, he was the managing director for SITEL India. During his tenure, Rajneesh also managed their operations in the United States, Canada, United Kingdom, and Philippines.

Rajneesh holds a bachelor degree in technology (metallurgy) from IIT Kharagpur and an MBA in operations and marketing from IIM Calcutta. Rajneesh resides in Manila with his family.

REY UNTAL President and Chief Executive Officer, IT and Business Process Association of the Philippines (IBPAP)
Rey Untal

Rey Untal President and Chief Executive Officer, IT and Business Process Association of the Philippines (IBPAP)

Rey Untal is the President and CEO of the IT and Business Process Association of the Philippines (IBPAP), serving as the voice of the local IT-BPM industry. As an advocate of the sector, he passionately works to raise awareness on the Philippines’ unique value proposition and attract investors to the country. He also partners with various stakeholders to aid the growth trajectory of the IT-BPM industry as outlined in IBPAP’s Roadmap 2022, the primary goal of which is to enable economic growth throughout the country.

Rey has spent the last 19 years in Accenture, Inc. (Philippines), where he started off as an experienced manager providing consultancy services to a number of local and international clients. He was later on promoted to Country Managing Director in 2006, and from thereon assumed a broader set of portfolio, program, and project management responsibilities until his retirement in 2016.

Rey worked for Nestle, Cargill, and ICTSI early in his career.

CHRISTOPHE VICIC Country Head, Jones Lang Lasalle
Christophe Vicic

Christophe Vicic Country Head, Jones Lang Lasalle

Christophe Vicic has over 30 years of professional experience. He has worked extensively in service businesses for international corporations across Western and Eastern Europe, Pakistan, Middle East, and Africa. He has held both CEO/Managing Director and COO positions and holds a wealth of multi-cultural experience. He is particularly accomplished in growth & development strategies, mergers and acquisitions, processes, and efficiencies improvement.

He is currently the Country Head of JLL Philippines Inc. Previously, he was COO for JLL Russia and CIS based in Moscow.

Among his prior notable experiences are his roles as International Director Europe for global moving and relocation services provider SIRVA, CEO for telecommunications company Millicom International Cellular SA, and Managing Director for postal and logistics company DHL International Limited.

Christophe holds a master’s degree from London Business School.

JEFF WILLIAMS Chairman, Healthcare Information Management Association of the Philippines (HIMAP);
Co-Founder, Genfinity Philippines, Inc

Jeff Williams

Jeff Williams Chairman, Healthcare Information Management Association of the Philippines (HIMAP);
Co-Founder, Genfinity Philippines, Inc

With over 14 years’ experience operating in the Philippine IT-BPM marketplace, Jeff has been a steadfast champion for the advancement and proliferation of the industry’s higher skilled service offerings. From establishing, MediCall in 2003, the first clinically oriented healthcare BPM service center in Metro Manila, serving as Chairman of the Healthcare Information Management Association of the Philippines (HIMAP) since 2012, to leading and serving on numerous industry created councils and committees focused on capabilities and branding, he has proven his commitment to driving the Philippine service offerings progressively higher up the value chain.

In 2016, Jeff Co-founded Genfinity Philippines, Inc. a training/consulting organization focused on continuing the advancement of the Philippines capabilities through assessment, gap analysis and focused skills and operational training at both the worker and program level.

GEORGE YANG Founder and Chief Executive Officer, AI Pros
George Yang

George Yang Founder and Chief Executive Officer, AI Pros

George Yang is considered as one of the pillars of the local IT-BPM industry. He helped shape the Philippines’ brand as a preferred destination for business process services by personally inviting large enterprises like Convergys and Dell Computers to invest in the country.

In 2008, George sought to elevate the industry he helped establish by developing out-of-the-box solutions. After years of research and development, George completed his Augmented Intelligence application, a technology which couples the optimum performance of artificial intelligence with the complexity of human intelligence. After numerous trials, his AI application managed to deliver superior services with higher customer lifetime values and lower customer acquisition costs.

Prior to founding his Silicon Valley-based startup, AI Pros, George led and contributed to the development of various groundbreaking innovations such as the world’s first online bingo gaming system, the nation’s first real-time auto industry insurance verification system, and the country’s first online stock trading system. George holds a degree in Computer Science and Engineering from the University of Waterloo, Canada.

PARTNERS


Organized By:

IBPAP CCAP

Government Partner:

Department of Information and Communications Technology

Co-Presenters:

Globe Business pldt

Knowledge Partner:

Cognizant

Gold Partners:

Eastern Communication sutherland

Cafe Tech Hub Partner:

ayala land

Media Lounge Partner:

Cognizant

Patrons:

CapitaOne furstperson new

Executive Circle Breakfast Partner:

sutherland

Official Connectivity Partner:

Eastern Communication

Delegate Kit Partner:

leechiu

Delegate Token Partner:

jll

Delegate Handbook Partner:

kmc

Official Summit Partner:

TeamAsia

Media Partners:

ABS-CBN News Channel (ANC) asean times Bloomberg TV Philippines businessworld oxford

Partner Associations:

amcham ph anzchamph