IIS
IBPAP IIS CCAP
---
PH-DNA HUMAN TECH PH-DNA HUMAN TECH PH-DNA HUMAN TECH
Nov 7, 2016
\/

THE SUMMIT

The Summit The Summit

For the past eight years, the International IT-BPM Summit (IIS), formerly known as the International Outsourcing Summit, has been serving as an avenue for industry stakeholders to learn new insights and network with international industry leaders and experts. This year, the event aims to drive leaders and decision makers to take advantage of the technological revolution that will shape the future of the IT-BPM industry and further its role as one of the top economic boosters in the country.

On its 9th year, the IIS takes the conversation to the next level by bringing together global thought leaders and analyst groups to discuss possible opportunities and headwinds especially in the realm of technology and future of the industry. IBPAP partners with the Contact Center Association of the Philippines (CCAP) to elevate the conversation and launch the new Philippine country brand and narrative at the Summit.

PH DNA: HUMAN TECH


The 9th International IT-BPM Summit will play host to discussions on current industry trends, issues, forecasts, with a particular focus on the upcoming Artificial Intelligence headwind. It will bring together analyst firms, thought leaders and industry stalwarts to discuss the future of enterprises, jobs and technology.

With all the talk on the looming threat of AI and automation and its potential impact to the sector, the IIS puts the spotlight on the secret sauce of the Philippines’ continuing success in the industry: the Filipino workforce. For Filipinos, it’s hardwired in our DNA to be emotive, creative, tech-savvy, and service-oriented - striking the perfect balance to complement the technological advances of the future. The Filipinos are the human touch in the age of digital transformation, future-proofed for the coming impact of technology.

ORGANIZERS

SUMMIT AGENDA


PROGRAM AGENDA


Register Now!
STARTENDACTIVITY

7:00 AM

 

Registration, Morning Break and Networking

8:30 AM

8:35 AM

Open Doors and Announcements

8:35 AM

8:40 AM

Summit Opening

8:40 AM

8:50 AM

Opening Remarks

8:50 AM

10:20 AM

Plenary 1: Future of Enterprises

10:20 AM

11:50 PM

Plenary 2: Future of Jobs

11:50 PM

1:00 PM

Luncheon

1:00 PM

2:30 PM

Plenary 3: Future of Artificial Intelligence

2:30 PM

2:50 PM

Afternoon Break and Networking

2:50 PM

4:20 PM

Plenary 4: The Future Heart-Brain Collab (Power Panel)

4:20 PM

5:50 PM

Plenary 5: The Future of Customer Experience: the launch of the new PH IT-BPM Narrative

5:50 PM

6:00 PM

Closing Remarks

6:00 PM

 

End of IIS 2017 Program

6:00 PM

8:00 PM

Closing Socials

 

 

 

Border Top Left Border Top Right Border Bottom Left Border Bottom Right
Register Now!

SPEAKERS


ARJAY ANGODUNG Vice President of Operations, TaskUs
Arjay Angodung

Arjay Angodung Vice President of Operations, TaskUs

Arjay Angodung is the Vice President of Operations of TaskUs’ Lizzy's Nook. A 2,000-strong team in Imus City, Philippines. TaskUs is a customer experience startup responsible for the phenomenal scaling of some of the world’s most disruptive companies, powering renowned apps and billion-dollar tech start-ups. It offers its expertise in maximising talents and combining their skills with innovative technologies to help businesses scale quickly.

Arjay is responsible for the sustained growth of his site’s employee base. Through his leadership, TaskUs’ southern site has increased its employee net promoter score to 64%, which is at par with Lego, Disney, and Harley Davidson quarter on quarter.

ALFREDO AYALA Managing Director, Member of Management Committee, Ayala Corporation;
Co-Chairman, IBPAP Human Capital & Impact of Technology Technical Working Group

Alfredo Ayala

Alfredo Ayala Managing Director, Member of Management Committee, Ayala Corporation;
Co-Chairman, IBPAP Human Capital & Impact of Technology Technical Working Group

Alfredo I. Ayala, or Fred, is a Managing Director and Member of the Management Committee of Ayala Corporation.

He is the Chief Executive Officer of LiveIt Investments, Ltd. (LiveIt) and of AC Education, which are Ayala Corporation’s holding companies for its business process outsourcing (BPO) and education investments, respectively. Fred is a Director of Affinity Express, one of the largest global providers dedicated to marketing production and media solutions, and a Director of HCX Technology Partners, a leading finance, accounting and human resources outsourcing company focused on small and medium sized enterprises.

Fred is also leading Ayala Corporation’s push into investing in the private education sector, through AC Education. He is the Chairman of AC College of Enterprise and Technology, Inc., LINC Institute and Affordable Private Education Center, Inc. (APEC Schools). He is also the Vice Chairman, President & CEO of University of Nueva Caceres.

KAREN BATUNGBACAL Chairman, Global In-house Center Council (GICC)
Karen Batungbacal

Karen Batungbacal Chairman, Global In-house Center Council (GICC)

Karen is a recognized and strategic leader who has built and managed small to large-scale operations across multiple industries in the Asia Pacific and the US. Previously, she served as the Executive General Manager for QBE’s Global Shared Services Centre in the Philippines with over 3000 FTE in its two Manila sites and Cebu.

A pioneer in the Business Process Offshoring & Shared Services space, having built and led companies in this sector since 2000, Karen co-founded and was the first President of the IT & Business Process Association of the Philippines (IBPAP). She continues to be a Senior Advisor to the Board of Trustees of IBPAP and a Board member representing the Global In-house Center Council (GICC) where she is Chairman. She is a member of the Philippine Chamber of Commerce & Industry, American Chamber of Commerce of the Philippines and the European Chamber of Commerce, and a Board member of the QBE Seaboard PH.

FRANCIS BAUTISTA Senior Director of Tenant Representation & Office Agency, Santos Knight Frank
Francis Bautista

Francis Bautista Senior Director of Tenant Representation & Office Agency, Santos Knight Frank

Francis Bautista is a Senior Director with the office services team of Santos Knight Frank and is a licensed real estate broker involved in office sales/leasing and brokerage services in the local market. He has been successful in servicing the needs of his clients with over 11 years of industry experience and has been involved in over 3,000,000 SF worth of transactions.

Francis manages significant assignments for the company’s clients interested in office leasing and sales, lease renewals, lease renegotiations and new tenant representation assignments with numerous client commendation letters on his performance.

KAYE BONDOC-DELA CRUZ Head of Corporate Business, PLDT Enterprise
Kaye Bondoc-Dela Cruz

Kaye Bondoc-Dela Cruz Head of Corporate Business, PLDT Enterprise

Kaye currently serves as the Head of Corporate Business of PLDT Enterprise, focusing on the Offshoring & Outsourcing Industry. She has more than 10 years of Corporate Sales and Business Development experience.

Prior to joining PLDT, Kaye was the Head of Corporate Business for the Banking and Finance industry at Digital Telecommunications Inc. (Digitel/Sun Business).

She graduated with a degree in Bachelor of Arts Major in Communication Arts at the University of Santo Tomas and is currently undergoing Six Sigma certification.

JONATHAN DE LUZURIAGA President, Philippine Software Industry Association (PSIA)
Chief Executive Officer, Spring Valley Corporation

Jonathan de Luzuriaga

Jonathan de Luzuriaga President, Philippine Software Industry Association (PSIA)
Chief Executive Officer, Spring Valley Corporation

As the President of the Philippine Software Industry Association, Jonathan leads the way for the Information Technology industry of the Philippines.

Jonathan’s latest conquest is to create the Philippines’ Silicon Valley. Spring Valley was created to address the need for a venue where Innovation and Technology is cultivated and nurtured in terms of talent development and intellectual property creation. Spring Valley aims to be Asia and the Pacific’s answer to Silicon Valley in the US – with a few exciting tweaks!

Jonathan is a seasoned independent World Bank Consultant for global information technology initiatives responsible for the design and implementation of such projects as the Center of Excellence in IT-BPO for Central Africa, the feasibility study of the Malili Technopark in Kenya as well as a multitude of talent mapping initiatives in Southeast Asia.

JUNIE DEL MUNDO Chair and Chief Executive, The EON Group
Junie del Mundo

Junie del Mundo Chair and Chief Executive, The EON Group

EON Chair and Chief Executive Junie del Mundo believes that communication is the most valuable gateway to building trust — a belief he holds with such fervor that it became the cornerstone of a venture he founded with two of his closest friends almost two decades ago.

From its pioneering roots as a stakeholder relations firm, The EON Group has expanded into an integrated communications company committed to the vision of truth-telling as an instrument for meaningful and lasting change, blazing trails in public relations (EON PR), reputation management and public affairs (ENGAGE), creative technology (DiG), and experiential marketing (TANGERINE).

Recognized as one of the world's most influential people in public relations by PRWeek in its annual Global Power Book since 2014, Junie continues to participate in industry associations and foreign chambers where he drives conversations that help shape national policy and public opinion, particularly on country branding and ASEAN Integration.

MIGUEL DEL ROSARIO President, Animation Council of the Philippines (ACPI)
Miguel del Rosario

Miguel del Rosario President, Animation Council of the Philippines (ACPI)

Juan Miguel del Rosario is the President of the Animation Council of the Philippines, Inc. (ACPI), the association that brings together animation studios, animation-related companies and learning institutions to make the country a leading destination for animation services. He leads the association in its shared vision of boosting the local animation industry by promoting and encouraging the creation of original content that is of world-class quality with a distinct Filipino identity.

Miguel is the President and CEO of Toon City (Morph Animation), one of the longest existing animation studios in the Philippines. Toon City, is a 26-year old 250-seater studio which has been serving clients like Disney TV, Warner Bros., Universal Studios, together with Bento Box Animation, Atomic Cartoons, Bardel Productions, XilamAnimation, and Rovio.

Miguel is currently a member of the Board of Trustees of the IT & Business Process Association of the Philippines (IBPAP).

MIGUEL C. GARCIA Founder, President & CEO, DTSI Group
Miguel C. Garcia

Miguel C. Garcia Founder, President & CEO, DTSI Group

Miguel C. Garcia is the Founder, President and CEO of DTSI Group, a company that has evolved over two decades to become a premiere end-to-end full service provider and enabler of IT and facilities to information technology and business process management (IT-BPM) companies and large scale enterprises in the Philippines and beyond.

Miguel has played a pivotal role in attracting multinational IT-BPM companies and large enterprises to set up their offshoring and outsourcing operations in the Philippines. He has great influence on the industry’s decision making such that several leading companies have set up in the country through his efforts, including Accenture, ADP, Bank of America, Concur, Convergys, Daimler Benz, Genpact, JP Morgan Chase, Reed Elsivier/Lexis Nexis, Sitel, Teleperformance, Teletech, and Wells Fargo among many others.

A staunch advocate of the IT-BPM industry, Miguel served as one of the pioneers of the Information Technology and Business Process Association of the Philippines (IBPAP).

MONETTE HAMLIN President and Chief Executive Officer, TeamAsia
Monette Hamlin

Monette Hamlin President and Chief Executive Officer, TeamAsia

Maria Montserrat Iturralde-Hamlin (Monette) is the founder and president of TeamAsia, an award-winning integrated marketing communication firm that takes brands to the next level experience of visibility through five core services: integrated marketing, experience, creative, content and digital. Monette concurrently serves as chairman of the Philippine Association of Convention/Exhibition Organizers and Suppliers; chairman of Hopkins International Partners, Inc.; and as trustee and board secretary of the League of Corporate Foundations. Monette also served as director representing the Meeting, Incentives Travel, Conventions, and Exhibitions & Events Services & Facilities Sector to the Tourism Promotions Board for three consecutive years.

Monette regularly delivers workshops on event management, business writing, presentation skills, team building, corporate social responsibility, communications, and handling difficult people. Monette completed her Bachelor of Arts in Psychology at College of the Holy Spirit, graduating Summa Cum Laude, and her Master in Business Management with Distinction at Asian Institute of Management. She was chosen as one of 2014 Ten Outstanding Alumnae of the College of the Holy Spirit.

ATUL HARKISANKA Head of Talent Solutions for the Philippines, Thailand, Malaysia and South Korea LinkedIn
Atul Harkisanka

Atul Harkisanka Head of Talent Solutions for the Philippines, Thailand, Malaysia and South Korea LinkedIn

Atul heads the Talent Solutions team of LinkedIn for the Philippines, Thailand, Malaysia, and South Korea. He leads his team in building and overseeing relationships with companies to help them use LinkedIn in direct sourcing and employer branding. Atul often speaks at events to help professionals, government organizations, and private companies leverage LinkedIn by maximizing the wealth of resources it provides.

BENEDICT HERNANDEZ Chairman, Contact Center Association of the Philippines (CCAP);
Managing Director and Service Delivery Operations Lead, Accenture Operations in the Philippines

Benedict Hernandez

Benedict Hernandez Chairman, Contact Center Association of the Philippines (CCAP);
Managing Director and Service Delivery Operations Lead, Accenture Operations in the Philippines

Benedict Hernandez has overall responsibility for the delivery of Accenture Operations in the Philippines to top clients worldwide. A recognized industry leader and pioneer, he has served as President & CEO of the IT-Business Process Association of the Philippines (IBPAP) and currently a member of the Board of Trustees. He is also the Chairman of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management (IT-BPM) economy, including industry roadmap development, talent development programs, policy advocacy, and country brand promotion.

His IT-BPM career began at eTelecare Global Solutions, the country’s pioneering international contact center, to which he was appointed general manager in 2000. He helped grow eTelecare to a USD300–million operation with over 10,000 employees.

JOVY HERNANDEZ Senior Vice President and Head, PLDT Enterprise
Jovy Hernandez

Jovy Hernandez Senior Vice President and Head, PLDT Enterprise

Jovy is currently the Senior Vice President and Head of PLDT Enterprise, the Corporate Business Group of PLDT, Inc. that serves the small, medium, large and top tier enterprise customers. Concurrently, he serves as the Head of the Enterprise Business Group of SMART Communications and Sales & Marketing for ePLDT (the ICT arm of the group) . He is also a Director of Curo Teknika Inc., ePDS Inc., and heads the Enterprise businesses of PLDT Global, present in the United States, United Kingdom, Hong Kong, Singapore and Australia.

Jovy is a Board of Trustee of the IT and Business Processing Association of the Philippines (IBPAP), Board member of the Contact Center Association (CCAP), Chairman of the Board of Asian Carriers Conference Inc., Vice-Chairman of the Board of Philippine Internet of Everything Consortium, President of Bonifacio Cable Corporation and Board Adviser of the Semiconductor and Electronics Industries in the Philippines Foundation, Inc. (SEIPI).

CATHERINE SALCEDA-ILETO Vice Chairperson of the Board of Trustees, IT and Business Process Association of the Philippines (IBPAP)
Chairperson, TWG on Country Competitiveness, IBPAP Roadmap 2022
Chairperson, International IT-BPM Summit
Senior Director and Asia Pacific Leader, Marketing & Public Relations, Sutherland Global Services

Catherine Salceda-Ileto

Catherine Salceda-Ileto Vice Chairperson of the Board of Trustees, IT and Business Process Association of the Philippines (IBPAP)
Chairperson, TWG on Country Competitiveness, IBPAP Roadmap 2022
Chairperson, International IT-BPM Summit
Senior Director and Asia Pacific Leader, Marketing & Public Relations, Sutherland Global Services

Cathy was part of the original team that established the Business Processing Association of the Philippines (BPAP). Cathy’s passion for the Philippine IT-BPM industry was recognized by the Department of Trade and Industry in 2008 for all the initiatives she had launched to promote the country as a Center of Excellence in Outsourcing. Her efforts to promote the industry and the country has brought many of today’s key players to establish their roots in the Philippines. She is currently leading the marketing communications and public affairs function at Sutherland Global Services across Asia Pacific.

In 2015, Cathy was recognized as one of the 100 Most Influential Filipina in the World by the prestigious Filipina Women’s Network. She was honored with the BUILDER award for demonstrating exceptional business impact at a large workplace environment, displaying deep passion for a cause through collaborative initiatives or alliances with nonprofit organizations on behalf of her own organization.

DR. JIN H. KIM Chief Data Scientist, Wave Computing
Dr. Jin H. Kim

Dr. Jin H. Kim Chief Data Scientist, Wave Computing

Dr. Jin H. Kim is a general manager, technologist, and data scientist with over 30 years of experience across the spectrum of machine learning, data management, and enterprise software and hardware delivery. Jin believes we are in the midst of major paradigm shifts in several technology fields such as computer architecture, AI, big data, and IoT. This convergence of technologies and demand for applications based on AI, machine learning, and deep learning is reshaping the operational models of business and public sector organizations.

Jin has held executive positions in data science, marketing, product development, and general management in various companies in the fields of machine learning, deep learning, database management, business process management, visual analytics, data integration, and mobile computing. His recent company experiences include Wave Computing, GraphSQL, Skytree, Objectivity, Vitria Technology, Denodo Technologies, and Mentor Graphics. Jin received his Ph.D. in computer science and engineering from Carnegie-Mellon University.

DAVID LEECHIU Chief Executive Officer, Leechiu Property Consultants
David Leechiu

David Leechiu Chief Executive Officer, Leechiu Property Consultants

David is regarded as the leading commercial real estate broker in the Philippines, having leased over 1 million sqm of office space and sold over USD 2 Billion worth of assets.

Previously General Manager of FPD Savills, David was also President and General Manager of Leechiu and Associates, the country’s top real estate brokerage firm prior to its acquisition by JLL. As Country Head, David led its growth to exceed the combined revenues of its competitors. David has arranged several landmark transactions, the largest of which is the sale of majority stake in Ortigas & Company, valued at over USD 1 Billion.

In 2016, David co-founded Leechiu Property Consultants (LPC), and is currently partnered with CBRE, the world’s largest property services firm as its preferred partner for brokerage and consultancy services for clients in the Philippines.

David serves as board member of IBPAP and ULI Philippines, and as Chairman of the Board at Soldivo Strategic Growth Fund Inc. He is a member of Entrepreneurs’ Organization (EO Philippines and a shareholder in The W Group.

KAMAL NARANG Country Head, Cognizant Philippines;
Global Head, Banking & Lending Digital Operations;
Member of the Board of Trustees, IBPAP

Kamal Narang

Kamal Narang Country Head, Cognizant Philippines;
Global Head, Banking & Lending Digital Operations;
Member of the Board of Trustees, IBPAP

Kamal is responsible for managing Cognizant’s Global Delivery Centers in the Philippines, providing services across business processes, IT and service desk to clients in multiple industry verticals. He also heads Global Delivery for Mortgage, Consumer and Commercial Lending Digital Operations. He has 25 years of industry experience in Financial services, offshoring and outsourcing. Kamal has been at the forefront of impacting outcomes for various clients by leading many large transformational engagements.

He is currently serving as a Member of the Board of Trustees of the IT-Business Process Association of the Philippines (IBPAP).

Prior to joining Cognizant, Kamal was the Country Head for India and Executive Vice-President of Berkadia Commercial Mortgage LLC, a leading mortgage originator and servicer in the US owned by Berkshire Hathaway, Inc. and Leucadia National Corporation, USA.

LUISITO PINEDA President and Chairman, IBM Philippines
Luisito Pineda

Luisito Pineda President and Chairman, IBM Philippines

As President and Chairman of IBM Philippines, Luis Pineda is responsible for IBM's operations in the Philippines, including Sales and Distribution, and IBM’s fully-owned subsidiaries: IBM Solutions Delivery and IBM Business Services.

Luis has a remarkable track record of driving innovation and business results over his 26-year career at IBM. Within three months of joining IBM’s Silicon Valley Lab in 1991, he invented a Computer Aided Software Engineering product which resulted in a 10-fold improvement in productivity for developers. He helped build several successful businesses in IBM and co-founded one of the first services businesses to utilize offshore capabilities in delivering complex Enterprise Solutions to clients worldwide. He created offshore delivery centers in Belarus, Egypt, Jordan, China, India, Latvia, and Russia. In 1999, he led the world's first wireless banking solution, utilizing Wireless Application Protocol (WAP) at Svenska Handelsbanken. Luis also started the first Software Group Technical Support Center in the Philippines, supporting customers in North America.

RICK SANTOS Chairman and Chief Executive Officer, Santos Knight Frank
Rick Santos

Rick Santos Chairman and Chief Executive Officer, Santos Knight Frank

Rick Santos is the Chairman, CEO and founder of Santos Knight Frank (formerly known as CBRE Philippines). He established the company in Manila 23 years ago as the country’s first fully integrated real estate service provider. He rebranded his company with Knight Frank as his long-term partner since January 2017. Founded in 1896 and headquartered in London, Knight Frank is the largest privately owned global real estate consultancy, with more than 400 offices in 60 countries across the globe.

Rick and his Philippine team were instrumental in the growth of the Business Process Outsourcing sector and were pioneers in bringing many of the multinational BPO and offshoring companies to the country. He takes charge of the cross-border investment team that focuses on the inbound and outbound movement of institutional and private investment capital.

Rick serves on numerous corporate and nonprofit boards including the Asia Pacific Real Estate Association Philippines Chapter and American Chamber of Commerce in the Philippines.

ERIC SIMONSON Managing Partner, Everest Group
Eric Simonson

Eric Simonson Managing Partner, Everest Group

Eric Simonson is known for his expertise in sourcing strategy and global services industry analysis. For the past ten years, his goal has always been to ensure that enterprises, service providers, and investors have the combination of fact- and experience-based insight needed to make informed, actionable, impactful, and value-generating global services decisions.

To date, Eric has conceived, driven, and contributed to numerous researches on the status, market, and strategies of BPO offshoring, specifically in partnership with NASSCOM and the Shared Services & Outsourcing Network (SSON).

While he supports Everest Group’s research team by ensuring that their portfolio of research capabilities comprehensively addresses the needs of the entire global services space, he concurrently serves on the Global Steering Committee North America for SSON. Before Everest Group, Eric was a consultant with McKinsey & Company for eight years. He holds Bachelor and Master of Science degrees in Mechanical Engineering from Texas A&M University.

HON. NORA K. TERRADO Undersecretary for Trade and Investments Promotion Group, Department of Trade & Industry (DTI);
Chair, ASEAN-Committee on Business and Investment Promotion

Hon. Nora K. Terrado

Hon. Nora K. Terrado Undersecretary for Trade and Investments Promotion Group, Department of Trade & Industry (DTI);
Chair, ASEAN-Committee on Business and Investment Promotion

As the Undersecretary for the Trade and Investments Promotion Group, Nora leads the promotion of the country’s domestic and international trade, and industry and investments in the local and international markets. She is also a Governor in the Board of Investments (BOI), providing strategic direction on investment promotion and assistance.

Undersecretary Terrado spent 30 years in the private sector where her progressive career as finance executive bloomed and she became a top business executive and industry leader. One of the country’s pioneers in Information Technology and Business Processing Management (ITBPM) industry, she served as President of the Philippine Software Industry Association (PSIA) from 2011 to 2013.

She worked as the Chief Financial Officer for the Asia Pacific Region of Headstrong, Inc., and became the President and Country Manager of Headstrong Philippines Inc. She also served as GENPACT’s Site Leader of IT Services, servicing global clients in Capital Markets/Financial Services, Healthcare, and Technology.

RAJNEESH TIWARY Chief Delivery Officer, Sutherland Global Services
Rajneesh Tiwary

Rajneesh Tiwary Chief Delivery Officer, Sutherland Global Services

Rajneesh has been with Sutherland since 2011 and is responsible for global service delivery, including operations, service excellence, information technology, platform technology, and client management. He focuses on key areas such as employee retention and development, client satisfaction, and strategic growth. Rajneesh has been in the process transformation business for over 17 years, holding leadership roles in Asia, North America, and the United Kingdom. Apart from leading large client programs and geography operations, Rajneesh has been in account management and organizational excellence roles throughout his career, and has delivered various business, product, and operational transformation projects. He is a certified Six Sigma trainer with expertise in Lean and Six Sigma methodologies, end-to-end business process redesign, process migrations, and implementations.

Prior to joining Sutherland, he was the managing director for SITEL India. During his tenure, Rajneesh also managed their operations in the United States, Canada, United Kingdom, and Philippines.

Rajneesh holds a bachelor degree in technology (metallurgy) from IIT Kharagpur and an MBA in operations and marketing from IIM Calcutta. Rajneesh resides in Manila with his family.

JOJO ULIGAN President, Contact Center Association of the Philippines (CCAP)
Jojo Uligan

Jojo Uligan President, Contact Center Association of the Philippines (CCAP)

“Jojo” Uligan is the Chief Operating Officer of Curo Teknika, Inc., an IT support outsourcing company. He is currently the President and founding Board member of the Contact Center Association of the Philippines (CCAP). He has been responsible for spearheading the Association’s numerous activities, including international trade missions, conferences, seminars, and networking events.

Jojo is a pioneer in the industry as well as a sales and marketing veteran, with more than 18 years of continuous exposure to actual contract negotiations. He has previously worked as a business development manager, program director, and head of account services for leading call center and telecommunication companies.

REY UNTAL President and Chief Executive Officer, IT and Business Process Association of the Philippines (IBPAP)
Rey Untal

Rey Untal President and Chief Executive Officer, IT and Business Process Association of the Philippines (IBPAP)

Rey Untal is the President and CEO of the IT and Business Process Association of the Philippines (IBPAP), serving as the voice of the local IT-BPM industry. As an advocate of the sector, he passionately works to raise awareness on the Philippines’ unique value proposition and attract investors to the country. He also partners with various stakeholders to aid the growth trajectory of the IT-BPM industry as outlined in IBPAP’s Roadmap 2022, the primary goal of which is to enable economic growth throughout the country.

Rey has spent the last 19 years in Accenture, Inc. (Philippines), where he started off as an experienced manager providing consultancy services to a number of local and international clients. He was later on promoted to Country Managing Director in 2006, and from thereon assumed a broader set of portfolio, program, and project management responsibilities until his retirement in 2016.

Rey worked for Nestle, Cargill, and ICTSI early in his career.

CHRISTOPHE VICIC Country Head, Jones Lang Lasalle
Christophe Vicic

Christophe Vicic Country Head, Jones Lang Lasalle

Christophe Vicic has over 30 years of professional experience. He has worked extensively in service businesses for international corporations across Western and Eastern Europe, Pakistan, Middle East, and Africa. He has held both CEO/Managing Director and COO positions and holds a wealth of multi-cultural experience. He is particularly accomplished in growth & development strategies, mergers and acquisitions, processes, and efficiencies improvement.

He is currently the Country Head of JLL Philippines Inc. Previously, he was COO for JLL Russia and CIS based in Moscow.

Among his prior notable experiences are his roles as International Director Europe for global moving and relocation services provider SIRVA, CEO for telecommunications company Millicom International Cellular SA, and Managing Director for postal and logistics company DHL International Limited.

Christophe holds a master’s degree from London Business School.

JEFF WILLIAMS Chairman, Healthcare Information Management Association of the Philippines (HIMAP);
Co-Founder, Genfinity Philippines, Inc

Jeff Williams

Jeff Williams Chairman, Healthcare Information Management Association of the Philippines (HIMAP);
Co-Founder, Genfinity Philippines, Inc

With over 14 years’ experience operating in the Philippine IT-BPM marketplace, Jeff has been a steadfast champion for the advancement and proliferation of the industry’s higher skilled service offerings. From establishing, MediCall in 2003, the first clinically oriented healthcare BPM service center in Metro Manila, serving as Chairman of the Healthcare Information Management Association of the Philippines (HIMAP) since 2012, to leading and serving on numerous industry created councils and committees focused on capabilities and branding, he has proven his commitment to driving the Philippine service offerings progressively higher up the value chain.

In 2016, Jeff Co-founded Genfinity Philippines, Inc. a training/consulting organization focused on continuing the advancement of the Philippines capabilities through assessment, gap analysis and focused skills and operational training at both the worker and program level.

GEORGE YANG Founder and Chief Executive Officer, AI Pros
George Yang

George Yang Founder and Chief Executive Officer, AI Pros

George Yang is considered as one of the pillars of the local IT-BPM industry. He helped shape the Philippines’ brand as a preferred destination for business process services by personally inviting large enterprises like Convergys and Dell Computers to invest in the country.

In 2008, George sought to elevate the industry he helped establish by developing out-of-the-box solutions. After years of research and development, George completed his Augmented Intelligence application, a technology which couples the optimum performance of artificial intelligence with the complexity of human intelligence. After numerous trials, his AI application managed to deliver superior services with higher customer lifetime values and lower customer acquisition costs.

Prior to founding his Silicon Valley-based startup, AI Pros, George led and contributed to the development of various groundbreaking innovations such as the world’s first online bingo gaming system, the nation’s first real-time auto industry insurance verification system, and the country’s first online stock trading system. George holds a degree in Computer Science and Engineering from the University of Waterloo, Canada.

PARTNERS


Organized By:

IBPAP CCAP

Government Partner:

Department of Information and Communications Technology

Co-Presenters:

Globe Business pldt

Knowledge Partner:

Cognizant

Gold Partners:

Eastern Communication sutherland

Bronze Partner:

conduent

Cafe Tech Hub Partner:

ayala land

Media Lounge Partner:

Cognizant

Patrons:

CapitaOne furstperson new

Executive Circle Breakfast Partner:

sutherland

Official Connectivity Partner:

Eastern Communication

Delegate Kit Partner:

leechiu

Delegate Token Partner:

jll

Delegate Handbook Partner:

kmc

Official Summit Partner:

TeamAsia

Media Partners:

ABS-CBN News Channel (ANC) asean times Bloomberg TV Philippines businessworld oxford

Partner Associations:

amcham ph anzchamph cancham